Infrastructure: World Class Infrastructure for BPO
Cipher’s BPO infrastructure is specifically designed to capture the unique requirements of BPO operations:

• Designed for 24 x 7 operations
• State of the art building management, security and power backup systems
• Robust highly reliable network infrastructure with multiple redundancies

Information Security is ensured at multiple levels:

Physical Security: Building Security Systems: Cipher’s facility has tight security round-the-clock and access to the building is restricted to authorized associates only.

System/Network Level: LAN: Cipher’s Local Area Network is designed to provide logical separation for each customer, or even various projects of the same customer, if required. Need-based access for permissions and authorizations, with adequate firewall and archival facilities, is ensured. Passwords and Restricted access: Cipher has Password-protected network and telecommunications access, with access to internet and e-mail restricted through a network firewall.

Client/Project Level: Data Security between clients is ensured through dedicated/separate areas for different clients, restricted physical as well as network access and LAN separation for each client.

Associate Level: Restricted and need-based access, based on roles which are reviewed periodically. More importantly, the attitudes of the people we recruit are tested through psychometric tests. Confidentiality contracts and non-disclosure agreements are signed with each Associate and background checks are run on them.

DELIVERY MODEL

Business Continuity and Disaster Recovery: We, at Cipher, strongly believe that the best way to handle a crisis is not to have one in the first place!

Disasters can occur without a warning and the results are often, unpredictable. It can take weeks or months, even years for an organization to recover from the outages or service disruptions caused by adverse events such as natural or man-made disasters.

At Cipher, we have developed a Business Continuity Plan (BCP), based on the potential threats faced by the organization. Our BCP is geared to meet all possible contingencies, be it operational, infrastructural or unforeseen natural calamities.

Quality: At Cipher, quality is not just about implementing a set of process or a methodology. It is more of an attitude – where Associates are focused, fanatical – if you will, on maintaining the highest quality standards and delivering defect-free services to customers. Cipher BPO focuses on maintaining the highest quality standards. We achieve it through the adoption of best practices, established models and methodologies, and an uncompromising approach to ensuring excellence in delivery.

We have a formal quality program and are in the process of getting appropriate certifications for which we have a clearly defined road map. We also have well-established processes to obtain feedback from our clients and their end-customers. This helps us to regularly measure and continuously improve our quality standards.