Microsoft Dynamics 365 for Customer Engagement (CE) is the leading, cloud-based CRM business solution that will help you break down organizational issues and indulge in better engagement with your customers. This one-to-all business application platform will help drive sales productivity and improve the overall value of CE through social insights, business intelligence, and campaign management.
Microsoft Dynamics 365 CE streamlines all of the ways in which employees interact with customers and enhances their ability to collaborate. Here’s why this platform is one of the industry's most sought-after CRM solutions:
Sales
Allows sales teams to develop stronger relationships with their customers and gain a deeper knowledge of their data — resulting in the ability to close deals more efficiently; allows users to keep track of all the customer accounts and contacts, creates sales collateral for a smarter sales team, and nurtures leads through the process to success.
Customer service
Enables businesses to deliver fast, personalized service via multiple channels and devices; enhances your support team with a centralized knowledge base, routing rules to assign cases to the right team, and utilizes service level agreements to better gauge response and resolution times.
Field service
Helps businesses organize their mobile workforce effectively and deliver seamless customer service; reduces operational costs and enhances on-site experiences, as well as offers order scheduling, asset management, billing capabilities, time tracking, and resource management.
Project service
Enables businesses to deliver projects effectively and efficiently by keeping better track of time spent on different projects, costs, and profitability.
Marketing
helps to transform prospective clients into business relationships.
Together, Microsoft Dynamics 365 CE solutions will help your business deliver proactive, personalized customer experiences while building loyalty and business growth. Knitting together each experience and focusing on the customer journey will generate greater engagement, higher business outcomes, and increased growth..
Automate and modernize your global financial operations and services as well as drive your business growth to new heights.
Go beyond basic business management operations to achieve easy and effective operations that meet various unique business challenges and needs.
Easily analyze business data, create solutions, and automate business processes through the connection of many familiar applications.
Overcome your business challenges by utilizing cloud services to effectively and efficiently manage your data in various capacities.
Utilize for multiple purposes relating to internal relationships and easily scale up for increased detail as well as efficiency.